Creating a New Organization
The following information is strictly for back-end users/admins and is not intended for the public.
On the homepage of Organizations, the user can click the "Add New Organization" icon located in the top-right corner.
The user will be redirected to a setup page. On this page, the user will need to enter:
- Basic information about the organization.
- Contact information.
- Location Information
This streamlined approach ensures that users can easily navigate and complete the necessary steps to set up their new organization efficiently.
Organization FAQs
Questions answered to the most common Organization's issues you might have.
Why do I see only a free plan on the public are of my club pages?
- Free plans are the default plans offered to your members when you create a new club.
- You can create and customize new membership plans according to your club/organization's offerings from the Membership Plans section.
- Also, as a club admin/manager, you can disable the default free plan offered by going into Organizations > Membership Plans section.
How do I get players to become members of my club without a membership plans?
- You can invite players to join your club/organization by adding their names from the Members section.
- Through your club's Members section, you can then choose a plan for the added players according to your requirements.
Scenarios
Explore scenarios you might run into when creating a new Organization or working with your Organization's members.
What are the steps to giving a partial refund on a membership payment?
To give a partial refund on a membership plan payment to the member, navigate to navigate through Organizations > Members > Actions:
- Navigate to the member’s transaction you want to issue a refund for, click on the three vertical dots (⋮) from the Action column of the selected transaction.
- Click on the Refund option, it’ll navigate you to the – Issue Refund page where you get the details of the payment made by the user.
- You’ll see the refundable amount in the Eligible to Refund section. The refund amount is calculated automatically; it subtracts the Service Fee from the Total Amount paid by the user.
- To issue a partial refund, enter the amount to be paid to the member in the Refund Amount area. (Note: The amount to refund must be less or equal to the 'Eligible to Refund' amount!)
- Write refund note (if any) in the Refund Memo area, click on Give Refund to initiate the refund process. (clicking the Cancel button in this page will cancel the Refund process).
- Once you click on the Issue Refund button, you’ll get a Refund Invoice pop-up window with details of the Refund.
- Click on Issue Refund to initiate the partial refund process. (Else, click on the Cancel button to cancel the refund). On successful Refund Initiation, you’ll get a success message about the amount refunded back to the member.
- The issued refund amount will now appear in the Member's Transactions page.
- When a refund is issued, it’ll refund the funds from your Stripe account to the processed credit card. Refunds take 5-10 days to appear in member's statement.
- To see more about refunds and transactions, visit Member's Payment page
How to increase pricing of your membership plans.
As a club admin/owner, you can increase your club's membership plan's pricing.
Once the new pricing is made live, current members of the plan won't be affected, but new members buying the plan will have to pay the new membership plan's charges.
To increase/change your membership plan's pricing, navigate through Organizations > Members > Membership:
- Navigate to the member’s transaction you want to issue a refund for, click on the three vertical dots (⋮) from the Action column of the selected transaction.
- Click on the Refund option, it’ll navigate you to the – Issue Refund page where you get the details of the payment made by the user.
- You’ll see the refundable amount in the Eligible to Refund section. The refund amount is calculated automatically; it subtracts the Service Fee from the Total Amount paid by the user.
- To issue a partial refund, enter the amount to be paid to the member in the Refund Amount area. (Note: The amount to refund must be less or equal to the 'Eligible to Refund' amount!)
- Write refund note (if any) in the Refund Memo area, click on Give Refund to initiate the refund process. (clicking the Cancel button in this page will cancel the Refund process).
- Once you click on the Issue Refund button, you’ll get a Refund Invoice pop-up window with details of the Refund.
- Click on Issue Refund to initiate the partial refund process. (Else, click on the Cancel button to cancel the refund). On successful Refund Initiation, you’ll get a success message about the amount refunded back to the member.
- The issued refund amount will now appear in the Member's Transactions page.
- When a refund is issued, it’ll refund the funds from your Stripe account to the processed credit card. Refunds take 5-10 days to appear in member's statement.
- To see more about refunds and transactions, visit Member's Payment page